14 January 2016
During a routine inspection
There is a registered manager running the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they always felt safe when using the service. Staff had been properly trained and knew how to protect people in their care. There were enough staff who had been safely recruited to provide appropriate care to people. All risks were identified and managed to make sure that people and staff were kept as safe as possible.
People’s rights were protected by staff who understood consent issues and the Mental Capacity Act (2005). The Mental Capacity Act 2005 legislation provides a legal framework that sets out how to act to support people who do not have capacity to make a specific decision. People’s capacity to make decisions was recorded and appropriate paperwork was included in care plans. People were always asked for consent prior to care being undertaken.
People had their needs met by staff who were well trained, well supported and had the knowledge and skills required to give people personalised care. People told us they were very happy with the care they received. They described the staff as respectful and caring and the care as very good to excellent. The service respected people and staff’s diversity.
The service was very well managed. Staff, people and other professionals described the management team as supportive, approachable and responsive. The quality of care provided was continually reviewed and development or improvements made, as appropriate.
Summary of findings