Paisley Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statements in the responsive key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good our rating for this key question remains good.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Family members who we spoke with on behalf of people told us they had been involved in the development of their relatives care plan. They told us they were confident their relative received the right care and support had access to other services when needed and did not experience inequalities.

Staff described how they made sure people attended appointments and how they advocated for people when needed. For example, when people required dentist appointments and could not physically get to the surgery. The registered manager told us how they ensured information was available in an accessible way so people could make informed choices about their care and support, ensuring good and consistent outcomes.

People and/or those representing them were involved in the completion and reviewing of care plans. People’s needs and their protected characteristics were fully considered and recorded within their care plans, and the plans set out meaningful outcomes for people. The provider had up to date Equality, Diversity and Human Rights (EDHR) and accessible communication policies and procedures. People were provided with information in an accessible format.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.