About the service: Jaffray Domiciliary Care Services provides support to people living in a supported living scheme. It is part of the registered charity ‘Jaffray Care’, who provide support to people with developmental disabilities, in a variety of different settings. At the time of this inspection there was one person receiving a regulated activity (support with personal care) from this service. Rating at last inspection: At the last inspection the service was rated as Good (7 July 2016).
Why we inspected: This was a planned inspection, in line with our inspection schedule, to check that the service remained Good.
People’s experience of using this service: The service had been developed in line with the values that underpin ‘Registering the Right Support’ and other best practice guidance. These values include choice, promotion of independence and inclusion. By following these principles, services can support people with developmental disabilities to live as ordinary a life as any other citizen.
The person receiving support was treated with kindness and respect. Staff knew them well, helped them make choices and decisions and encouraged them to be as independent as they could.
There were systems in place to recruit staff safely.
Staff received the training and supervision they needed to support the person with their specific care needs.
The management of medicines was carried out safely.
Staff had considered risks to the person’s health, safety and wellbeing and had taken reasonable steps to prevent them coming to harm.
Health and safety checks ensured the person’s home was well-maintained and safe to live in.
The service worked closely with other health care professionals and supported the person to access appropriate health care services when needed.
The service had a process for handling complaints and concerns. There had not been any recent complaints about the service.
The service was well-managed. The registered manager and chief executive officer provided good leadership. Audits and quality checks were undertaken on a regular basis to monitor and improve standards.
Follow up: We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for services rated Good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk