22 May 2013
During a routine inspection
The four people staying at the home all had limited vocabulary. This meant they were unable to provide us with their views about the service being provided. However, we were able to observe throughout our inspection that they were well cared for. We observed they could communicate their wishes with staff members and these were clearly understood.
We observed the staff team providing sensitive and flexible personal care support. We saw staff members supporting people to make decisions about their daily lifestyle. We observed staff members recognising and responding appropriately to the needs of people.
We spoke with the relative of one person who told us they were very happy with the care provided.
"I am very happy with the care provided. The staff are all lovely and very supportive. I really can't find fault with anything".
During our inspection we contacted the Blackpool contracts monitoring team. They told us they currently had no concerns with the service being provided by the home.