15 October 2012
During a routine inspection
We spoke with all the people living at Duchy Avenue. Comments relating to staff included "They help me" and " I like them". We observed people moving freely around the home in a calm way. One member of staff told us "It is nice, quiet and steady here. The only time it is loud is when people are laughing". People appeared to enjoy talking to staff and were engaging in their own interests. When asked, people told us that they were well cared for.
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Staff received appropriate professional development. This helped to ensure that staff had the knowledge and training required to carry out the role. The people we spoke with were happy with the care that staff provided. One person said "They help me a lot".
The provider had in place a range of audit systems that reviewed and monitored how the service was being run.