One person who had lived at the home for several years told us staff listened to them and took notice of what they said. Relatives of people living in the home told us that when they had made complaints their concerns had been acted on. People told us the manager was very 'hands on' and approachable. People told us the staff were friendly and said the service had a 'caring ethos'. They said they had 'never seen anything but kindness' from staff. However, they said that sometimes people could be put off by the environment which is getting a bit 'dowdy'.
We talked with people using the service about the daily routines. One person told us they were short of staff in the evening and said 'you have to take your turn' when it comes to going to bed. Two relatives told us that people started to go to bed from 5.00pm onwards, they said they were not sure if this was what people wanted or if it was because there were not enough staff on duty.
One person said staff didn't have any time to sit and talk to people and told us there were no activities for people at the weekend. They told us that people had not been able to sit outside when the weather was nice because there were not enough staff. However, another relative told us they felt the staffing levels were generally satisfactory.
One person told us they had come to look around before choosing the service for their relative. They said they had been given information about the service and liked the atmosphere.