Archived: Granby Place

One person told us that their room was cold in the morning but the room soon warmed up in the evenings.

Another person told us the hot water in their room was not hot and their room was too cold so they had bought a heater.

We saw good practice with an open environment that had no restrictions. We noted this was achieved through appropriately managed behaviour with professional support where needed, as opposed to restrictions such as locks on food cupboards, for example.

We found the service did not have suitable arrangements to provide appropriate opportunities, encouragement and support to people who use the service in relation to promoting their community involvement.

We saw that people experienced care, treatment and support that met their needs and protected their rights.

We noted that people were not always protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines, despite a compliance action identifying the need and requiring security improvements.

We found people who use the service, staff and visitors were not always protected against the risks of unsafe or unsuitable premises.

One person told us that they felt "happy and safe at Granby". Another said that the staff and service was "excellent".

Care was planned and delivered in such a way that it promoted the safety, wellbeing and independence of people using the service. We observed staff interacted with people who used the service in a professional and courteous manner. People were treated with dignity and respect.

The service did not have a system in place for managing foreseeable emergencies which were reasonably expected to arise from time to time. The manager was going to take action during our inspection to rectify this omission.

There were systems in place for receiving, administering and disposing of medication however we found that the key for the medicines cabinet was stored in an open cupboard next to the cabinet. This meant that visitors and people who used the service could access the medicine cabinet easily. We have asked the provider to make changes to how the keys are stored so that people are protected from the risks of harm associated with medicines.

We found that there were sufficient numbers of staff with the appropriate skills to meet the needs of the people who lived in the home.