27 February 2014
During a routine inspection
We spoke with a care manager and four shared lives carers. They were complimentary about the service, comments included, 'Shared lives staff are very thorough', 'Staff are efficient, highly effective and good at communication' and 'Staff are supportive and flexible'.
Carers had been assessed, approved, trained and monitored by staff. Robust systems ensured people placed through the scheme had their rights respected and their care and welfare needs met. People had been involved in developing the support they needed, their independence and self-confidence promoted. All carers had received training to ensure safe handling of medicines used by the people they cared for.
Records evidenced safe recruitment practices for staff and carers. Relevant checks ensured they were of good character, fit to fulfil their roles and had the necessary skills and experience. We found effective systems for assessing and monitoring the quality and safety of service provision. The views of people placed through the scheme and of other stakeholders had been taken into account.