Durlands Road

Updated 10 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 09 October 2018 and was unannounced. The inspection was carried out by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we had about the service including statutory notifications. Notifications are information about specific events that the service is legally required to send us.

Some people at the service may not be able to tell us about their experiences. We used different methods such as undertaking observations to help us understand people’s experiences of the service.

During the inspection we met two people living at the service and we spoke to four relatives. We also spoke with five members of staff which included the manager and operations manager. We reviewed four people’s care and support records and three staff files. We also looked at records relating to the management of the service such as incident and accident records, meeting minutes, recruitment and training records, policies, audits and complaints.

Updated 10 November 2018

Durlands Road provides care and support for up to four people with a learning disability and autism. At the time of our inspection there were four people living at the service. The service is located in a quiet residential area, close to local amenities. There is parking to the front of the service and a garden at the rear.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

People’s capacity had not always been considered and documented in line with legislation and guidance. We made a recommendation regarding working in accordance with the Mental Capacity Act (MCA) Code of Practice. However, staff were knowledgeable about the MCA and how they supported people in making their own choices and decisions.

Communication and feedback systems were in place for staff such as meetings and records. Relatives we spoke with said communication could be improved.

Staffing levels were safe. Staff were caring, consistent and experienced. Staff received an induction and regular training.

Medicines were stored and administered safely. Risk assessments and guidance were in place to support people whilst ensuring people’s independence was promoted.

Care plans were person centred and supported people to pursue activities of their choice.

People’s health needs were met. Care plans gave guidance around specific health conditions and dietary information.

There was a positive and enthusiastic staff culture. Staff worked well as a team to provide consistent care and support which met people’s needs.

Systems were in place to monitor and review the quality of the service. Regular checks of the environment and fire safety equipment were conducted.

Further information is in the detailed findings below