9, 10 May 2013
During an inspection in response to concerns
We visited five people in their homes. We also spoke on the telephone with a further 15 people and/or their relatives in order to obtain their views about the service they received.
All the people we spoke were complimentary about their regular care workers. They described them as 'first class', 'very good', 'great', 'excellent' and 'fantastic'. Two people expressed some dissatisfaction with the promptness of care workers.
All the people told us with the exception of one told us care workers were polite, respectful and upheld their dignity.
People's needs and potential risks to them and care workers were identified before they received a service. People's needs were reviewed at least annually.
The provider had a system in place that as far as reasonably possible ensured they were protected from abuse.
Staff recruitment procedures ensured people suitable to work with vulnerable adults were employed.
There were arrangements in place that ensured there were enough care workers to cover for unplanned absences of colleagues and for changes in circumstances for people who received a service.
Care workers received induction and ongoing training and support to enable them to carry out their work safely.
The provider had arrangements in place to monitor the quality of their service.