Archived: Taylor Care HQ

The provider told us they had not recruited any new staff since our last inspection. We therefore asked for a copy of their revised recruitment and selection procedure. From this we could see appropriate arrangements had been put into place for the recruitment of new staff. The provider confirmed all new starters completed an induction programme which took account of recognised standards in social care settings. This meant effective procedures were in place for the recruitment and training of new staff.

There were suitable arrangements in place for safeguarding vulnerable adults including the availability of information leaflets produced by the local authority.

Whilst staff were supervised during their probationary period, we found an essential check had not been carried out for a new member of staff before they started working for the agency. Such checks are important to ensure staff are suitable to work with vulnerable adults.

People were given appropriate and relevant information about how to raise a complaint.

People were involved in their assessment of needs and the development of their care plan. People's views were taken into account and they were therefore able to influence the delivery of their service.

Relatives told us they were satisfied with the support their family members received with their medication and confirmed they were given their medication when they needed it. Appropriate records were maintained of the administration of medication.

Staff were provided with appropriate training opportunities and were provided with ongoing support.

Arrangements were in place to monitor the quality of the service. People were given the opportunity to complete a satisfaction questionnaire and were asked for their views about the service on an ongoing basis.