- Homecare service
Molly Care Ltd
Report from 3 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 3 December to 23 December 2024. Molly Care Ltd is a care at home service providing support to adults of all ages living in their own homes. This assessment was carried out remotely, instead of visiting the office location we used technology such as electronic file sharing and video or phone calls to engage with people and staff. Staff generally understood and managed risk but records did not always provide enough detail. Staff were recruited safely but there were some shortfalls in the documentation. Governance systems in place had not always identified shortfalls or actions for improvement and this was an area in need of improvement. Following our feedback, the manager took immediate action to rectify these issues. Safe systems were in place to ensure medicines were administered appropriately where required. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. People and family members knew how to give feedback and were confident the service took it seriously and acted on it. The provider was actively involved in the day to day running of the service and created an open and inclusive culture for people, their family members and staff. Staff felt valued by the manager and provider and were encouraged to give feedback. People and family members were central to assessments of their care needs. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion and had a high level of consistency in care staff. Staff protected people’s privacy and dignity and supported their preferences. People received fair and equal care and support. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. The manager was in the process of registering with CQC. Staff were consistently positive about working for Molly Care Ltd.
People's experience of this service
People and their family members told us they were happy with the service and gave us positive feedback about the staff. People said they received high quality care from knowledgeable staff who treated them as individuals. Their comments included, “We are very happy with them”, and “They're amazing they bend over backwards to help out”. People told us they received support in accordance with their plans and when they needed to rearrange or change the time of a call the service always did their best to accommodate them. People told us they felt safe and were fully involved in planning their care and understood their rights. One person said, “I had some issues they helped me to ask for help”. Several people described how staff treated them kindly and made sure any personal care was carried out sensitively, preserving their privacy and dignity. People felt able to complain and were confident action would be taken and improvements would be made. People knew staff and leaders well. One person told us how they visited the office regularly, “I pop into the office to say hello.” They told us how they had planned to meet the recently appointed manager for a coffee.