The Care Quality Commission
  • Doctor
  • Independent doctor

The Oakley Partnership

Overall: Good read more about inspection ratings

52 Bishops Way, Sutton Coldfield, West Midlands, B74 4XS (0121) 308 8876

Provided and run by:
The Oakley Partnership LLP

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Oakley Partnership on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Oakley Partnership, you can give feedback on this service.

18 June 2019

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of The Oakley Partnership as part of our inspection programme.

The Oakley Partnership is a private general medical practice which offers a range of private services to patients such as private GP consultations and medical examinations, child and adult immunisations, weight loss injections, alcohol dependency treatment. They also provide Bio Identical Hormone Therapy and private health screening across a range of areas including testing for HIV, HepB and other sexually transmitted infections and diseases (STI’s and STD’s) through the services private clinical partner: Better2Know. The practice also offers a full travel consultation and vaccination service and is a MASTA (Medical Advisory Service for Travellers Abroad) travel clinic as well as a National Travel Health Network and Centre (NaTHNac) approved Yellow Fever Vaccination Centre.

The registered manager is the single handed doctor and provider for the service. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Patient feedback and completed CQC comment cards were very positive about the service. The service was described as efficient and staff were described as friendly, professional. Patients noted that they were happy with the quality of care received.

Our key findings were:

  • The service had processes and systems in place to keep patients safe. There were safe and effective recruitment procedures to ensure staff were suitable for their role.
  • The systems and arrangements for managing medicines, including vaccines, emergency medicines and equipment minimised risks.
  • There was evidence which demonstrated that the service carried out assessments and treatment in line with relevant and current evidence based guidance and standards, across all services provided.
  • We saw that accurate records were kept of medicines administered to patients. Where unlicensed off-label medicines were used, patients were fully informed and gave valid consent.
  • Clinicians made appropriate and timely referrals in line with protocols and up to date evidence-based guidance.
  • Staff treated patients with kindness, respect and compassion. Feedback from patients was positive with regards to access to appointments, quality of care and the effectiveness of the services provided.
  • Staff had the skills, knowledge and experience to carry out their roles. Staff we spoke with were passionate about their work and demonstrated a patient centred approach.

The areas where the provider should make improvements are:

  • Consider adding to existing mandatory training modules to support non-clinical staff in being able to identify and manage patients with severe infections, such as for sepsis.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

1 December 2017

During a routine inspection

We carried out an announced comprehensive inspection on 1 December 2017 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background

The Oakley Partnership provides a private medical service to adults and children. Services include a private general medical service, immunisations such as child immunisations and travel vaccinations, weight loss injections, bio-identical hormone therapy, alcohol dependency support, sexual health services, BCG service (Tuberculosis) vaccination and screening and, private GP consultations. The practice team consists of a single handed doctor, a practice nurse, practice manager and a team of three support staff with reception and administration roles.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The practice is open for appointments Monday to Friday. Appointments can be booked Monday 9am to 5.45pm, Tuesday 9.30am to 5pm, Wednesday 9.30am to 5pm, Thursday 9am to 5pm and Friday 9.30am to 4pm. Patients make appointments with the practice directly by telephone.

The practice is not required to offer an out of hours service. Patients who need medical assistance out of corporate operating hours are requested to seek assistance from alternative services such as the NHS 111 telephone service or accident and emergency. This is detailed on the practice website.

As part of our inspection we reviewed comment cards where patients and members of the public shared their views and experiences of the service. There were 39 completed CQC comment cards, patients commented that they were were satisfied with the care provided by the practice. Staff were described as caring, friendly and helpful.

Our key findings were:

  • The service was providing safe, effective, caring, responsive and well led care in accordance with the relevant regulations.
  • There were systems in place for the overall management of significant events and incidents. Risks to patients were assessed and well managed.
  • There was an overarching governance framework which supported the delivery of good quality care.
  • Staff demonstrated that they understood their responsibilities and all had received training on safeguarding children and vulnerable adults relevant to their role.
  • The practice encouraged and valued feedback from patients, the public and staff. It proactively sought patients’ feedback. Comment cards and satisfaction surveys highlighted that patients were pleased with the care provided by the doctor and staff were described as friendly, helpful and caring.
  • Staff felt supported and were confident in raising concerns and suggesting improvements. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Services were planned and delivered to take into account the needs of different patient groups and to help ensure flexibility, choice and continuity of care.
  • The provider supplied unlicensed medicines against valid special clinical needs of an individual patient where there was no suitable licensed medicine available.