14, 15 August 2011
During a routine inspection
People also told us that they felt included in their care records and in planning their future support.
People told us that they were fully involved in managing and planning their own care with the support of staff. One person said, 'I do lots of things for myself, but my support staff help me with cooking and cleaning and help me sort out bills.'
People said that they felt safe and comfortable with service. One person said, 'If I was unhappy I would tell the manager and she would sort it out. But I'm happy with everything and the staff are very nice.'
People told us that although they can manage some daily housework tasks, staff help them with 'larger cleaning jobs'. Some people told us that they needed staff to support them with their medication.
Everyone we spoke with commented very positively on support staff and the manager. They described staff as 'very good' and 'very nice'.