6 February 2014
During a routine inspection
The treatment and care provided to people was well planned and person focussed. We found that people made all the decisions about the type and frequency of their treatment. Care and treatment had been recorded within people's individual plans and included all of the treatment details that had been provided to them.
The premises were visibly very clean and tidy and had been well maintained. The building was protected from the risk of fire and from the risk of cross infection. The clinic was a comfortable environment which people told us they enjoyed.
We were satisfied that should any person make a compliant, the provider had a proven system of responding to complainants within an appropriate timeframe.