The Care Quality Commission
  • Care Home
  • Care home

Archived: Greenheys

52 Greenheys Road, Wallasey, Merseyside, CH44 5UP (0151) 638 8248

Provided and run by:
Alternative Futures Group Limited

All Inspections

16 October 2012

During a routine inspection

We spoke with two relatives of people who used the service. They said they were very happy for their relative to be living at the home, they were well looked after and treated with dignity and respect. They told us:

'The care is second to none', 'She has never been as happy as she is here', 'There has been such an improvement in her since she came here'.

People who used the service were involved in how they were cared for. Care plans demonstrated people had been involved in discussions and meetings regarding their care and treatment plans. Relatives told us they were aware of the person's care plan and were involved in how they were cared for.

We looked at the care plans of three people who lived at the home. We found that the plans identified people's needs and how their needs were to be met. Risk assessments were seen to be individualised and covered all aspects of a person's needs including physical, behavioural, mental health and social. Formal risk assessments were used, these included for example health and safety, kitchen use, road safety, agitation /self harm. Management plans were in place detailing what staff needed to do to prevent or minimise the risk. Risk assessments and care plans had been completed in full and reviewed regularly every two to three months. Progress meetings involved the person using the service, their relatives or advocates and care workers.

18 January and 8 March 2011

During a routine inspection

We were told that patients and carers / families were asked for their views and were involved in the service in a number of ways. A patient satisfaction survey was last undertaken in 2008 and results reported upon with action plans implemented for areas of improvement.

Overall the patient satisfaction survey told us that respondents were satisfied with the support to:

Understand their rights

Communicate their needs and wishes

Be involved in their reviews and planning meetings

Help become more independent.

The results of the survey also told us that overall patients felt that:

The environment they lived in was secure.

They had choice about the staff who support them and that they had control over how they spent their money

The environment they lived in was clean.

Staff are helpful and welcoming.

They were involved in all reviews and planning meetings that take place.

However the survey also told us that only 61% knew how to make a complaint / compliment about the service they received. This issue was addressed with an action plan to improve publicity of the complaints process.

A patient and relatives meeting is held on a regular basis and example meeting minutes were submitted as evidence. The relatives and service user meeting example (October 2010) demonstrated that a number of patients and their family expressed satisfaction with the service at Greenheys.

More recently REACH reviews are undertaken for all service users. A REACH review includes speaking to and observing patients to obtain their views and involve them in their individual service plans or health action plans.

The Health Action Plan (HAP) is an individual plan of care that is developed with involvement and feedback by the patient themselves and their carers or families. An example of an individualised support plan was submitted as evidence. This demonstrated the person centred plan of care for the patient. The patient stated in one part of the plan that they were involved in the assessment process before making a decision on moving address.