26 May 2021
During an inspection looking at part of the service
Venetia House is a 12-bed residential home providing personal care to 11 people at the time of the inspection. The care home supports people in an adapted building.
People’s experience of using this service and what we found
We have made a recommendation about the development, regular review and implementation of service policies and procedures.
People told us that they were happy living in the service and staff were kind and caring.
People did not always receive their medicines as prescribed. Risks associated with people's care had been identified and mitigated. Measures were in place to reduce the risk of infection. Accidents and incidents were reviewed.
Systems and processes were in place to protect people from abuse and people told us they felt safe. There were enough staff to meet people's needs and staff were recruited safely. There was a clear system in place to monitor the quality of the service. Quality audits were conducted, and the manager and provider had oversight of the service.
People and relatives spoke positively about the care provided and people were supported to stay in contact with their loved ones.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, Right Care, Right Culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
Based on our review of Safe and Well-led the service was able to demonstrate how they were meeting some of the underpinning principles of Right support, Right Care, Right Culture.
We observed people led conversations with care staff on what activities were occurring and when they would take place. Staff interactions were respectful, and staff never overpowered the situation, promoting the people’s involvement in conversations and decision making. People told us they were happy in their home and with who they lived with.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was requires improvement (published 5 March 2021) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 28 September 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve relating to safe care and treatment and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has not changed following this focused inspection and remains requires improvement. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Venetia House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.