Agincare UK - Ash Lea Court Extra Care Scheme

Agincare UK - Ash Lea Court Extra Care Scheme is an extra care housing scheme for older people, comprising of individual flats in one large building. The agency supported people living in 2 Extra House Schemes within close proximity of each other.

Ash Lea Court Extra Care Scheme had some communal areas, and an onsite restaurant. People who lived within the 2 housing complexes had a separate care and tenancy agreement. At the time of our inspection, the service supported 21 people with personal care. Other people required support with social, domestic visits or welfare calls only.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People spoke positively about the service they were receiving. It was evident recent improvements had taken place such as ongoing recruitment and training ensuring people received care from staff that they knew well.

People received care that was safe, effective and responsive to their needs. People's care and support needs were assessed before they started using the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff understood their role in keeping people safe including safeguarding and how to report concerns. Safe recruitment practices were being followed. Risks to people were known and recorded, helping to keep them and staff safe.

People were supported to maintain a healthy balanced diet and had access to healthcare professionals when they needed them. Where people needed support with their medicines this was done safely.

People and relatives told us the staff were kind and caring and their privacy was respected. Their independence was promoted. The service took the views of people and their relatives into account. Complaints and suggestions were listened to and acted upon.

Staff received a thorough induction and then a programme of training giving them the skills and knowledge to support people safely and effectively. Staff received regular supervision and annual appraisals. Spot checks were used to observe staff practice to ensure they were supporting people appropriately and in line with the provider’s expectations.

There were systems in place to monitor and make improvements to the quality and safety of the service. The service worked in partnership with health and social care providers to plan and deliver an effective service. The registered manager had taken action during the inspection to ensure any notifiable incidents and accidents were reported to us and assurances were provided that this would be monitored to ensure no delays moving forward.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 19 December 2022, and this is the first inspection.

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Why we inspected

This was a planned inspection to provide the service with a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.