19 September 2014
During a routine inspection
Below is a summary of what we found. The summary describes what we observed, the records we looked at and what people using the service, their relatives and the staff told us. If you want to see the evidence that supports our summary please read the full report.
Is the service safe?
People's needs were assessed in relation to the support they required with their medicines. Records showed that people had received this support as planned and they received their medicines safely as prescribed.
Individual risks to people were assessed and plans were put in place to promote their safety. Records showed staff had put into practice these guidelines when working with people. Staff understood their responsibilities under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS).
Is the service effective?
People's needs and preferences had been assessed and they had an individual support plan which set out how the service supported them. People told us they received the support they needed.
Is the service caring?
People told us they were supported by kind and friendly staff. They said staff enabled them to keep in touch with friends and family members. Staff understood how to communicate well with people.
Is the service responsive?
People told us they were supported to follow their own interests and went out to a wide range of activities.
Is the service well-led?
People told us the provider had asked them for their views about the service and listened to them. The provider had made checks of the service and made recommendations for improvements. At the time of the inspection these had not yet been implemented and there was no registered manager in post. The management of the service is due to transfer to a new provider and registered manager in October 2014.