Updated 19 March 2024
Date of assessment 15 May to 24 May 2024. Kingdom House is a care home providing accommodation for people who require personal and nursing care. The service can support up to 8 people. At the time of our assessment there were 5 people living at Kingdom House. This assessment was triggered by concerns we received about the service and commenced with a site visit on 14 May and 15 May 2024 and the assessment ended on the 24 May 2024. During this time, we reviewed documents on and off site and communicated with staff, leaders, and visiting professionals. We assessed a total of 25 quality statements from the safe, caring, responsive and well-led key questions and found areas of concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The last rated inspection under our previous methodology was published on 18 June 2022 and was rated requires improvement overall. Since our last inspection the service has deteriorated further. We found 3 breaches in regulation relating to safe care and treatment, staffing, and good governance. At the time of our inspection there was no registered manager in post. The home had been without a registered manager since April 2023. There was no stable management team in place, and this had created lack of leadership. Systems had not been effective in identifying concerns we found during this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.