17 June 2013
During a routine inspection
People told us that they were exceptionally well cared for and stated that they were treated with dignity and respect. One person commented that "I love coming here'. Another person at Francis Lodge told us that 'It's really good - it gives me a rest from my mum and dad".
One parent told us that: "[My child] gets a lot of opportunities to do things [they] wouldn't be able to do at home". Another said in writing: "My child] gets one to one quality care.... and is the main reason I feel confident in leaving [them]. [My child's] days are busy ....and each day is different... As a family, we all LOVE Francis House, and to be honest I don't know what we would do without it.".
Across the outcomes we looked at, the provider was meeting the standards expected of them including for involving people in their care and treatment, ensuring the care and welfare of the children and young people, cleanliness and infection control, ensuring sufficient staffing levels and the management of healthcare records.