The Care Quality Commission
  • Care Home
  • Care home

Archived: Hollins View Community Support Centre

Clarke Terrace, Byron Street, Macclesfield, Cheshire, SK11 7QD (01625) 374280

Provided and run by:
Cheshire East Council

All Inspections

12 February 2014

During a routine inspection

People who were at Hollins View Community Support Centre on the day of this inspection described it as "very nice" and "I like it here, they are wonderful and kind". We spoke to ten people who were staying at the service. All of the people we spoke to were happy with the quality of service and felt safe receiving care. They all said they were treated respectfully by the care workers who understood the need to have their rights, dignity and privacy maintained.

Appropriate care plan records were in place with all of the relevant and up to date relevant information. Staff had been trained in what to do in a medical emergency and would contact the emergency services.

The dietary requirements for all people staying at the home were recorded as part of the assessment and care plan records.

Staff undertook mandatory training on an annual basis, including safeguarding and health and safety. All staff attended team meetings and received annual appraisals where their performance would be discussed and targets set for the coming year.

The service conducted audits to monitor the quality of the service it was providing. Regular feedback questionnaires were completed. Records showed that there had been no incidents at the service in the last twelve months. We looked at the complaints log and there had been no complaints made in the last twelve months, there were a lot of compliments.

All records looked at were relevant and up to date and stored appropriately.

4 January 2013

During a routine inspection

We spoke to four people who were using the service and with three relatives of people using the service.

People told us that they were involved in making choices about how they spent their time, what activities they were involved in and we saw respect shown for people's privacy,dignity and religious beliefs. One relative commented "My father likes to get up at 6am and get himself dressed, staff are fine about this."

People using the service told us that they were well looked after, felt safe and were involved in the planning of their care. Both people using the service and relatives were complimentary about the care and hard work of the staff. We were told by people "Its always very clean" and "All the staff are really caring".

The management and carers had a clear understanding of how they needed to protect people from harm or abuse and there were systems in place to ensure this.

Staff providing care were suitably skilled and relevant checks had been made before their employment.

The Centre had a suitable system for ensuring that people wishing to complain could do so and that any complaint was investigated and improvements made that were required.

2 February 2012

During a routine inspection

We spoke with eleven of the people who were using the service at the time of our visit and a number of their visiting relatives and friends. All without exception spoke highly of the service praising it for high standards of care and accommodation.

People told us that they were given good information about the service so they were able to make an informed choice about using it. They told us that they had their needs assessed and were involved in developing care plans so they were confident that their needs would be met how they wanted them to be.

We received many positive comments for example: One person told us that the staff and the standard of care was excellent. They said 'the information they had been given was good and they had visited before using the service so they knew what to expect. They said it is a lovely care home. They were looked after very well and felt safe, warm and comfortable'. Another person told us that they had been made to feel very welcome by the staff who treated them with dignity and respect and involved them in decisions about their care and treatment so they were confident that their needs would be met. Another person showed us their care plans which they had been given to keep in their bedroom. We could see that their care plans had been developed with them so they were confident that their needs would be met in the way they wanted them to be.

A visiting relative told us that the staff were very accommodating and where prepared to change things to meet people's needs. They told us that their relative had benefited from respite care at the home and overall their experience had been very positive. They told us that their relative had received useful information about the home which had helped them to make a decision about using the service. Staff had involved them in the assessment process and developed a package of care that was tailored to their individual needs and personal preferences. This had resulted in them feeling confident and safe in the home.