24 May 2013
During an inspection looking at part of the service
We found that the people who used the service received safe and appropriate care that met their needs and protected their rights.
We could see that managers and senior staff were continuously monitoring the quality of care provided so the people who used the service were safe.
We observed staff carrying out their duties and responsibilities in good humour and in a relaxed and positive manner. We could see that staff enjoyed good relationships with the people who used the service and had ample time to meet their health and social care needs without hurrying.
All the people we spoke with during our visit praised the staff, the standard of care, catering and facilities and services provided. They told us that they were treated with respect and were always involved in making decisions about their care and support.
One person said 'These staff are absolutely dedicated, their approach to everyone is absolutely wonderful. They are professional, but are kind and courteous and treat us with the utmost respect. I can not say how valuable this service has been to me'. Another person said 'This is an excellent home, the staff make you feel welcome, nothing is too much trouble, you only have to mention something and it is done'.