14, 25 June 2011
During a routine inspection
People were very positive about the service and told us they have information about the service which they keep in their home. They told us they don't really look at their care file but they knew it had all the necessary information for them.
They felt the standard of care provided by the staff was very good. People using the service and their relatives/next of kin told us that staff who support them treat them very well and that they always see the same staff who get to know their ways.
People commented they were happy with the care they received and would tell someone if they were not. Everybody told us they would ask to talk to somebody in the office if they were not sure about the care and treatment received.
People using the service and their relatives/next of kin made the following comments about the staff who supported them:
'The staff were great they offered to do anything to help they were 100% marvellous.'
'I find the staff to be very good, no problems at all.'
'The staff are quite good you get to know the same staff.'
'We have a care file and contact numbers for the office and we have had a visit from the office to see if we were ok.'
One manager who used the agency told us that; 'They have been very helpful and supportive and in the interest of continuity they were very happy to ensure continuity of staff.'