8 December 2015
During a routine inspection
Beeches Manor provides personal care to people living in their own homes. At the time of our inspection there were 10 people using the service. People had their own flats in an extra care setting at the same address as the location office. Not everyone living at the complex of flats receives personal care. This inspection and report only relates to the10 people receiving the regulated activity of personal care. Those not receiving personal care are outside the regulatory remit of the Care Quality Commission (CQC).
The service had a registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. At the time of our inspection the registered manager was not available. Instead, the head of services was present throughout the inspection representing the provider.
People were protected from risks to their health and wellbeing and were protected from the risk of abuse. Staff received training to enable them to do their jobs safely and to a good standard. They felt the support received helped them to do their jobs well.
People were treated with respect and their privacy and dignity was promoted. Staff were caring and responsive to the needs of the people they supported. Staff sought people's consent before working with them and encouraged and supported their independence.
People's health and well-being was assessed and measures put in place to ensure people's needs were met in an individualised way. Medicines were managed well and staff administering medicines were only allowed to do so after passing their training and being assessed as competent. Where included in their care package, people were supported to eat and drink enough.
People benefitted from receiving a service from staff who worked well together and felt seniors and managers worked with them as a team. Staff were confident they could take any concerns to the management and would be taken seriously. Relatives were aware of how to raise a concern and told us they would speak to the manager and were confident appropriate action would be taken.
Relatives felt the service was well managed. Health and social care professionals felt the service delivered good quality care and worked well in partnership with them.