Archived: South Lancashire Assessment & Reablement Homecare Service

We spoke with 12 service users who confirmed reablement assistants obtained consent before carrying out any activity. Some comments made by service users were, 'The carers (reablement assistants) were very good they always ask permission', 'They always ask permission and knock on my door before they come in'.

We saw evidence of person centred care planning in place. The manager told us reviews were carried out on all service users regularly and documentation would be updated. We saw evidence of this on the computer system. All documentation had been signed and dated by service users.

We spoke with 12 service users and received positive feedback about the reablement staff delivering their care. One service user told us, 'The staff are good they know what they are doing', another said, 'They staff are excellent and appear knowledgeable' and, 'The staff are very good they know what they are doing'.

Service users we spoke with were complimentary about the manager. One person told us, 'I have called the office, things are easily sorted. The manager is good'.

There was a complaints and compliments file which had a copy of the complaints policy in it for staff to follow.

People who used the service told us they were involved in planning and reviewing their care and said they would be listened to. One person said, 'They explained everything to me when I started to use the service. They visited to tell me about it.'

The purpose of the service was to help people to regain independence so they could continue to live at home. Care plans with clearly written goals were in place. People had their care plan reviewed after three to four weeks so that arrangements could be made for ongoing care should this be needed. One person told us they started off having four visits a day and this had been reduced to two. The person said, 'This is good because it means I am getting more independent.'

Staff told us they were trained to do their job properly and said they felt supported by their manager.

There were systems in place to monitor the quality and suitability of the service.