8 February 2019
During a routine inspection
People’s experience of using this service:
Mandalay has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
All staff interacted inclusively and engagingly with people. The culture of the service was completely focussed on people's individualities and their contribution. The service worked flexibly and innovatively to ensure people who used the service felt at home. Staff were kind and caring and promoted people’s dignity. Staff understood the importance of treating people with respect and ensured they did this. People were observed to have good relationships with the staff team. Staff actively ensured people maintained links with their friends and family.
The risks to the quality and safety of the service were identified and acted on. There was enough staff on duty to enable people to remain safe and receive care in a timely way. The environment was safe and people had access to appropriate equipment where needed. People were supported to take their medicines in a safe way.
Staff had received appropriate training and support to enable them to carry out their role safely. Peoples health was well managed and staff had positive links with professionals, which promoted well-being for them.
Staff were motivated and enjoyed strong team work. The register manager had extensive experience and knowledge in supporting people with complex needs. Staff saw the registered manager as inspirational and a role model to develop their own practice. Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: Good (Published September 2017)
Why we inspected: This was a scheduled inspection based on our previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.