The Care Quality Commission
  • Care Home
  • Care home

Archived: Longshaw Home for Older People

Crosby Road, Blackburn, Lancashire, BB2 3NF (01254) 260627

Provided and run by:
Blackburn with Darwen Borough Council

All Inspections

30 January 2014

During a routine inspection

People we spoke with told us they were offered choices in their care for example, they had choices of meals, their personal care and rising and retiring times. We saw evidence of menu choices on display in the dining room. This meant there were systems in place to ensure people who used the service were able to make choices on their care.

The four people who used the service we spoke with all confirmed they were happy with the care they received. Comments received included, 'The staff are good I have no concerns, it is like home I like my room', 'I am happy they talk to me about my care'

We spoke with two members of staff both told us there was enough staff on duty to care for people who used the service. One person told us if there was a shortage it was usually due to sickness and they would organise extra cover from staff or bank staff. We were told some staff had moved to the home recently due to a closure in another home operated by the same provider.

We saw up to date evidence of comprehensive monitoring and audits taking place. Some examples of these were, fire alarm checks, care plans reviews, supervision and health and safety. On the day of our inspection we observed a fire alarm check and a water safety check taking place.

People who used the service we spoke with confirmed they knew how to make a complaint. We were told, 'I have no complaints but if I did I would speak with staff'

4 January 2013

During a routine inspection

We spoke with five people who used the service as well as a relative. All the people spoken with told us they were very happy living in the home and that the staff were helpful. One person told us, "We are lucky, staff are lovely here'.

We reviewed the care files of three people who used the service and found evidence that there were procedures in place to ensure that their consent was gained in relation to the care provided for them.

We saw that care plans clearly identified the needs of the person and included information on how they wished their care to be delivered.

People spoken with told us they received appropriate support with their medication. We found evidence that there were effective systems in place for the safe administration of medicines.

We spoke with four members of staff who told us they felt well supported and confident in carrying out their responsibilities. We saw evidence that staff were appropriately qualified and provided with training relevant to their role.

We found that there were effective systems in place for the completion and storage of records relating to the care of people using the service and the maintenance of the premises.

14 February 2012

During a routine inspection

People using the service told us they were satisfied with the care and services they received at Longshaw. They were enabled to make choices and decisions about matters which affected them.

They said staff treated them well, that they were enabled to maintain their independence and they were treated well.

Everyone we spoke with made positive comments about the catering arrangements, they said, "The food is very good" and "There is a choice".

They also told us that they were keeping in touch with family and friends and the hairdresser visited as well as the local church and they had entertainment going on in the home.

People said they were getting support with healthcare needs and that they had ongoing visits from health care professionals where needed.

We received positive comments about the accommodation and facilities provided at Longshaw, people said that the home was being kept clean and it's like a hotel.