Hayes Park Nursing Home

Updated 8 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 16 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 8 March 2022

About the service

Hayes Park Nursing Home is a care home providing personal and nursing care for up to 49 people. The service supports younger adults and older people living with dementia, physical disability and need nursing care. At the time of the inspection visit 32 people were using the service.

People’s experience of using this service and what we found

People continued to be supported to stay safe. Staff were trained in safeguarding procedures and knew how to report concerns when people’s health, safety and wellbeing was at risk. Risks to people were assessed, managed and monitored. The new electronic care planning system provided guidance for staff to follow to meet people’s needs and keep them safe.

People received their medicines in a safe way. Medicines were stored safely. The new electronic medicines system provided staff with all the relevant information they needed to support people with their medicines. People had access to a wide range of healthcare support. Staff worked with health professionals to meet people’s ongoing health needs. Procedures were followed to ensure people had the opportunity to express their wishes in relation to end of life care.

Staff recruitment procedures were followed to protect people from unsuitable staff. There were enough staff to meet people’s needs. Staffing levels were monitored and managed. Staff were trained to have the knowledge and skills they needed to support people safely and effectively. Staff received regular support and supervisions.

People were provided with enough to eat and drink. People’s dietary needs and requirements were met to maintain good health. Menus choices reflected people’s food preferences and cultural diets. We observed the dining experience was positive with examples of staff being attentive, kind and encouraging people who needed support to eat and drink.

People made decisions about their day to day care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought consent before providing personal care.

People lived in a clean and tidy environment. People had personalised their rooms and there were choices for communal areas people could use. There was ongoing decoration and improvements being made to the home. Further action was needed in relation to sensory stimulation and contrast colouring to benefit people living with dementia and sensory impairment.

People received care and support from a consistent group of staff. Staff were kind, caring and had established meaningful relationships. All the staff were committed to non-discriminatory practices and to providing quality care. People’s privacy and dignity was respected, and their independence was promoted by staff.

People received care that was personalised and responsive. People were involved in the planning and reviewing of their care. The new electronic care planning system showed people's needs were assessed thoroughly and in good detail. Individual preferences, wishes and diverse needs were captured so staff knew how people wished to be supported.

People’s individual lifestyles choices, religious and cultural needs were respected. Multilingual staff spoke with people in the same language which ensured they could fully express their views and wishes. People were protected from the risk of isolation as there were individual and group activities people could join in.

People knew how to make a complaint if they needed to and support was available as required. Systems were in place to ensure the views of people, their relatives and staff were sought and acted on.

The registered manager understood their legal responsibilities. The provider’s quality assurance and governance systems were being used effectively to monitor and improve the quality of the service. Everyone we spoke with felt the registered manager was approachable. Lessons were learnt when things went wrong.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hayes Park Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.