25 April 2023
During a routine inspection
Parkview Care Home is a residential care home providing personal to up to 10 people. Most people living at the service live with complex or enduring mental health difficulties. At the time of our inspection there were 5 people using the service however only 1 person was receiving personal care support.
People’s experience of using this service and what we found
Over the past two inspections, we had rated this service inadequate and took enforcement action against the provider. At this inspection, we found progress and improvements had been made. Some areas still required further work, such as documenting risks to people and how these were managed, and decoration of the building. However, the service had enhanced its quality assurance and governance processes to drive improvements. The embedding of these new ways of working is now required to ensure consistency moving forward.
People spoke positively about Parkview Care Home and told us they felt safe living there. We observed warm interactions between people and staff, who clearly knew each other well. Improvements had been made to people’s care plans making them more person centred and focused on people’s needs and wishes.
Staff demonstrated a good knowledge of safeguarding and spoke of being confident to report matters when needed and that these would be dealt with robustly by the registered manager. Medicines were administered safely, the systems around this had been reviewed and improvements implemented. Accident and incidents were being more robustly monitored to ensure learning and development of staff.
Training for staff had improved with mandatory courses taking priority. Staffing levels were sufficient to meet people’s current needs and this was under regular review by the registered and assistant managers.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. They were supported to partake in activities and interests important to them.
The registered manager was passionate about their role and making continued improvements of the service. They were open and proactive to any queries we raised during the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was inadequate (published 12 October 2022) and there were breaches of 6 regulations. This service has been in Special Measures since 4 February 2022. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
We carried out an unannounced inspection of this service on 23 and 26 May 2022 and continued breaches of legal requirements were found. CQC took enforcement action and imposed a condition onto the provider’s registration. The provider completed an action plan after the last inspection to show what they would do and by when to improve person centred care; safe care and treatment; premises and equipment; good governance and fit and proper persons employed.
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has changed from inadequate to requires improvement based on the findings at this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.