Archived: Radis Community Care (Moorfield Court)

Updated 10 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on the 19 July 2016. The inspection team consisted of one inspector and 48 hours’ notice of the inspection was given because the service is small and the manager is often out of the office. We needed to be sure that they would be in.

Prior to our inspection we reviewed information we held about the service. This included information received about the service and statutory notifications the service submitted. A notification is information about important events and the provider is required to send us this by law. We contacted commissioners (who fund the care for some people) of the service and asked them for their views.

During the inspection we spoke with six people who received the services of Radis home care, two relatives, four members of staff and the registered manager.

We looked at the care records of three people who used the service, three staff files and a range of records relating to the running of the service, which included audits carried out by the registered manager.

Updated 10 September 2016

This inspection took place on 19 July 2016. Radis Community Care (Moorfield Court) is a domiciliary care service run by GP Home Care which provides personal care and support to people who live in apartments in an independent living complex owned and run by another provider. On the day of our inspection 26 people were using the domiciliary service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff understood their responsibilities with regard to protecting the people they were caring for from abuse or harm and people felt safe. Risks to people’s health and safety were assessed and managed, and people were encouraged as far as possible to maintain their independence.

People’s needs were met and they were cared for by sufficient numbers of staff. They received their medicines as prescribed and the management of medicines was safe.

Staff caring for people received sufficient and appropriate training to carry out their roles.

People were encouraged to make independent decisions and staff were aware of legislation to protect people who lacked capacity when decisions were made in their best interests. We also found staff were aware of the principles within the Mental Capacity Act 2005 (MCA)

When required people received the support they required to have enough to eat and drink and referrals were made to health care professionals when needed.

People who used the service, or their representatives, were encouraged to contribute to the planning of their care, they were treated in a caring and respectful manner and staff delivered support in a relaxed and considerate manner.

People who used the service, or their representatives, were encouraged to be involved in decisions and systems were in place to monitor the quality of service provision. People also felt they could report any concerns to the management team and felt they would be taken seriously.