Background to this inspection
Updated
3 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 20 January 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
3 February 2022
About the service: Southwood House is a residential care home that provides accommodation and personal care for up to 14 people living with physical disabilities. At the time of the inspection, 11 people were living at the service.
People’s experience of using this service:
People felt safe and happy living at Southwood House. Staff understood how to keep people safe from harm or abuse and understood their responsibility to raise concerns if they were to witness poor or abusive practice.
Medicine was administered safely, and records kept were accurate. Risk assessments were in place to manage risks within people’s lives.
Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.
People told us that they received the support they required. Staff were trained to support people effectively. Staff were supervised and felt confident in their roles.
People were supported by staff to maintain adequate food and fluids.
People and their relatives were involved in reviewing care delivery to ensure it was meeting people’s individual needs, regular keyworker reviews enabled people to discuss what was working and not working.
People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.
Staff treated people with kindness, dignity and respect and spent time getting to know them.
A complaints system was in place and was used effectively.
The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required.
The provider’s quality assurance processes were effective and resulted in improvements to the service.
The service had improved since the previous inspection and met the characteristics of a good rating in all areas. More information is in the full report.
Rating at last inspection:
Requires improvement. Published April 2018
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will monitor all intelligence we receive about the service to inform when the next inspection should take place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk