3 October 2011
During a routine inspection
We were told that some people at Park View had a level of confusion or health condition that meant their communication was affected. To help us to understand the experiences of these people we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences. We were able to speak with some people using the service about their experiences. During our visit we found that people were mostly experiencing positive outcomes.
We saw that people living in the home were appropriately dressed in clean clothes and looked comfortable either in their rooms or the lounge. People told us that staff supported them with their personal care in the privacy of their own room. Staff spoken with understood the importance of allowing people to be as independent as possible and they had a good knowledge of people's needs. Five people that we spoke with told us that staff were respectful towards them and that staff were approachable. They told us: 'Oh yes they are especially at night, they are not sharp or anything like that with you'. 'There are staff that will say I am busy I have this to do or that to do, you get to know which one you can ask'. 'They are very good most of them'. 'I am more than happy with the home'. 'It's wonderful, I love it'.
People told us that there were social activities they could participate in if they wished. They told us: 'There is a show coming up and a lady comes in to sing, she is very good. X does exercises sitting down'. We saw some people playing dominoes and several people reading papers. One person told us that they had a paper every day and that staff 'bring it to the door'.
There were mixed views on the food but the home had taken steps to act on comments made. On the day of our visit we observed people telling staff that they had enjoyed their meals. People told us: 'There are three choices, one is for diabetics. At teatime there are two choices. You can ask for something and they will give it to you'.
We observed that people were at ease with staff and felt confident to make requests of them. Four out of five people we spoke with knew who to talk to if they were not happy or concerned about something. People told us: 'We would speak to X and she sorts it out'. 'No complaints whatsoever'.
People told us that staff did respond when they used their call bell and were accepting that any delays were due to them responding to other calls. We were told: 'You allow for the fact they are doing things for other people, they come as soon as they can'. 'Everybody does the best they can'. 'They can't be seeing everyone at the same time, it's difficult'.