This service is rated as Good overall. (Previous inspection 11 2017 – This service was rated Good overall, but was rated requires improvement for providing safe services.)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Urgent Care Centre Queen Mary Hospital on 3 November 2016. The overall rating for the service was good. However, a breach of regulation 12(1) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 was identified, and we rated the service as requires improvement for providing safe services. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Urgent Care Centre Queen Mary Hospital on our website at www.cqc.org.uk.
We carried out a desk-based follow up inspection on 7 September 2017 to check if the service had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 3 November 2016. At our follow-up inspection we found the service had not made sufficient improvements and was still rated as requires improvement for providing safe services, but remains rated as good overall.
We carried out this announced comprehensive inspection at Urgent Care Centre Queen Mary Hospital on 13 November 2018 as part of our inspection programme and to follow up on the breach of regulations identified at our previous inspections.
At this inspection we found:
- The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
- The service had improved its performance against National Quality Requirements, and was now meeting set targets
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Review and risk assess decision not to carry a defibrillator and oxygen in the vehicle used to attend GP out of hours home visits
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice