Background to this inspection
Updated
2 July 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection team consisted of one inspector.
Service and service type: The service is a domiciliary care agency. People receive a personal care service in their own home. CQC only regulates the care provided. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. People shared communal facilities that were on site. These included a restaurant, a café, seating and activity areas.
Notice of inspection: Inspection site visit activity was announced and started on 16 May 2019 for one day. We gave 24 hours of the site visit because we wanted to be sure the management was in the office.
What we did: We reviewed information we had received about the service since the time of their last inspection. This included details about incidents the provider must notify us about, such as abuse. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan and inform our inspection.
During the inspection, we spoke with twelve people who used the service, and two relatives, to ask about their experience of the care provided.
We spoke with five members of staff including the registered manager, a senior support worker, two support workers and a senior manager.
We reviewed a range of records. These included three people's care records. We looked at records relating to the general management of the agency.
Updated
2 July 2019
About the service: Sanctuary, at Lawley Bank Court, provide personal care to people living in their own homes on a communal, assisted living site. When we inspected they were providing the regulated activity, personal care, to 26 people.
People’s experience of using this service:
People felt safe and well supported, with access to planned care and emergency support if needed. Staff knew how to recognise and report abuse so they could safeguard people effectively.
Risks to people were identified and assessed. Plans were in help keep people safe.
There were sufficient staff to meet people’s needs flexibly and usually in a timely manner.
People received their medicines as and when they needed them and staff received training to support people appropriately and safely. People were protected from the risks associated with the control and spread of infection.
People’s rights were understood and protected by staff who knew people well. People's health care needs were monitored and understood by staff. Support was personalised to meet individual needs and people told us staff understood their needs and were kind and caring. Staff were aware of people’s dietary needs and they promoted health eating.
Staff were trained and well supported. The registered manager was receptive to ideas for training and development to enhance the skills and knowledge of their staff team.
People were satisfied with the quality of the service provided and were confident that complaints would be addressed. The provider and registered manager were proactive in learning from mistakes and incidents.
Quality checks and audits enabled the provider to ensure improvements were made and good quality was maintained.
Rating at last inspection: The service was rated Good at the last inspection in August 2016.
Why we inspected: This was a scheduled inspection based on the previous rating.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk