Shinfield View

Updated 28 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 12 November 2020 and was announced.

Updated 28 November 2020

About the service

Shinfield View Care Home is a care home without nursing providing personal care to 64 people aged 65 and over at the time of the inspection. The service can support up to 66 people some of whom may have a physical disability, sensory impairment and/or be living with dementia. The accommodation is spread over two floors and all bedrooms have en suite facilities.

People’s experience of using this service and what we found

The registered manager and staff showed exceptional skill and innovative thinking when looking for ways to reduce risks for people, whilst encouraging and enabling maximum independence. People were protected from the risks of abuse and felt safe living at the service. Staff recruitment and staffing levels supported people to stay safe while going about their daily lives. Medicines were handled correctly and safely. People were fully involved, and the provider was open and transparent when things went wrong.

People received highly effective care and support from staff who knew them well and were well trained. People's rights to make their own decisions were protected. Staff worked well together for the benefit of people and were completely focused on meeting the personal, health and social care needs of people living at the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

People were treated with exceptional care and kindness. They and their relatives thought very highly of the staff and praised their caring, thoughtfulness and willingness to go above and beyond the call of duty for them. The registered manager and staff had created lasting and meaningful relationships with people. Those relationships enabled the service to provide excellent care, which achieved highly positive outcomes for people. The management and culture of the service demonstrated a caring approach and staff were also valued and cared about. People were treated with the utmost respect and their dignity was continually upheld. This was confirmed by people and their relatives who provided exceptional feedback. People's diverse needs were identified and met and their right to confidentiality was always protected.

People received a truly person-centred service which promoted excellent outcomes for them and which included supporting their independence and having control over their lives. People received care and support that was personalised to meet their individual needs. Staff worked extremely well together for the benefit of people practising the ethos of the service: to focus on the needs of the people and their wellbeing. One community professional commented, "Shinfield View provides care that is very much person centred. Individual's needs and preferences are always taken into account. Providing choice is of paramount importance in everything, from what and where to eat, to what kind of activities they would like to participate in."

People benefitted from staff who were extremely happy in their work and felt well managed and very supported. The registered manager and staff team were highly motivated and proud of the service they delivered to people. There were consistently high levels of engagement with people using the service, families and other professionals. There was a strong commitment to ensure the service was inclusive and that people had the opportunity to extend their lives in the community. One community professional told us, "In my opinion the service delivers top quality care. I have worked in my field for many years and in many care homes. I would state without hesitation that Shinfield View delivers the best quality care I have experienced anywhere, in every aspect, from the food, to the quality and variety of the activities, the access to a range of professional services, the physical environment of the building, its cleanliness and attractiveness and the kind-hearted staff who work there."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.