Altogether Care - Care At Home Limited Christchurch

During an assessment under our new approach

Our view of the service Altogether Care - Care At Home Limited Christchurch is a domiciliary care service. It provides personal care to adults of working age and older adults in their own homes. Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. People who use the service live in and around east Dorset, including Bournemouth and Christchurch. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The assessment took place 22 April to 10 June 2024. We visited the office on 24 April 2024. At the time of our site visit there were 124 people receiving personal care from the service. The assessment covered 23 quality statements. It was the first assessment of the service under its current registration. Whilst this assessment reflects a rating of good for safe, effective, and well led, other key questions remain unrated because we have not yet reviewed all the quality statements for those key questions. People received safe, respectful care that was centred on their individual needs and preferences. Staff had the training and support they needed to provide safe, effective care. The registered managers and provider had clear oversight of the service.

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