Updated 11 July 2024
Date of Assessment: 8 August – 23 August 2024 Systems and processes were in place to mitigate the risk of harm to people and to protect them from abuse. Staff had a clear understanding of their responsibilities under safeguarding,. People were involved in the management of risk to their care and support. There were enough staff who had received the appropriate training to meet people’s needs. Appropriate infection control procedures were in place. People were supported to ensure their healthcare needs were met and were encouraged to live healthy lives. People were supported by kind and caring staff who knew their needs well. People were involved in their care planning and systems were in place to seek their views and determine what outcomes they wished to see in their support. Staff respected people’s choices and supported them to make decisions. The provider’s systems were effective in supporting people’s diverse needs and protecting their rights. People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. concerns and complaints were listened to and used to improve the service they received. People, staff and relatives spoke positively about the registered manager. Management was approachable and open to feedback and discussions about people’s care. The quality of people’s care was supported by effective quality assurance systems. The registered manager encouraged feedback from people, staff and professionals involved in people’s care. Staff worked closely with health professionals and external agencies to promote good outcomes for people. Feedback we received from health professionals and stakeholders was positive.