DBAGZ SOLUTIONS LTD - BRIGHTON

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness, compassion and independence was promoted. People were treated with respect and dignity and supported to make decisions about their care. Feedback from people was positive about the friendly approach of staff. Staff were supported in their roles to allow them to deliver effective care and support to people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt they were treated with kindness, compassion and dignity in their day-to-today care and support. One person said, “They treat me with kindness and respect. They appreciate my humor. I give and take.” Another person said, “They’ve always got a nice smile and very caring.” When speaking about the approach to personal care and dignity one relative said, “The carers always leave her comfortable, clean and dry.” People and their relatives stated that carers knew them and their needs. Our conversations with staff confirmed this. Staff spoke about the people they were caring for with compassion and respect. Feedback from partners and professionals was positive on the approach of care staff with people they supported. One professional said, “My client is satisfied with the service and care staff have built an excellent rapport which enables my client to feel safe and secure with her care provision and feel that she is able to discuss any concerns directly with the carers.” Another professional stated, “The customer indicated that they were very happy with the quality of care and carers are always certain to maintain dignity while carrying out personal care tasks, such as covering her while washing to ensure she does not get cold, etc.” One person said, “They give him a nice wash and change his catheter bag, empty it. They do this safely.”

People were treated as individuals by staff who took time to get to know them and understand them. One relative said, “I have a feeling for these people (carers), they always really try to be nice and polite and attentive.” Staff knew and respected the people they cared for, including their preferences, personal histories, backgrounds and diverse needs. Care plans were detailed and had detailed person centred recording of people’s backgrounds, their family and work history, as well as what hobbies and interests they were interested in continuing. These also detailed what factors in their life led them to requiring additional support. Feedback from people, carers alike confirmed that they were treated equally, with respect. The provider had a detailed equality and diversity policy in place. Each person had an assessment of communication needs and discussions took place around how people would like the information about their care.

People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were involved in the initial assessments of the care they needed, and confirmed that staff offered choices, and asked permission during daily support provision. No one was currently being supported to engage in community activities or activities in the home, but personalised care planning recognised what people liked to do and their aims to regain more independence. Good recording within care planning of improvements needed to improve people’s quality of life. For example, one care plan indicated that their primary goals included regaining some level of independence through the use of his wheelchair. Carers were to support the person to improve their quality of life by supporting increased access to different parts of their home and potentially participating in outdoor activities. Care plans, and people told us of equipment they used, and carers used, to facilitate their care and aid mobility. People confirmed that this equipment was made available to them by staff such as walking aids and moving equipment that was used safely and appropriately by staff.

People’s needs and views were a focus for staff. People described staff as being attentive. Staff were supported by person centred care planning that provided detailed personal, health and social care history to support them in the care they provided. Feedback from people and relatives confirmed that carers were responsive to their needs and have highlighted any issues that could pose a risk to their welfare. People and relatives spoke positively that carers took time to observe and engage with people formally and informally. One person said, “They ask if there's anything else they want them to do. Another person said, “We are well established, and things are running quite smoothly.”

The registered manager valued the inclusion, wellbeing and contributions of staff that enabled them to provide safe, effective and person-centred support. Staff had opportunities to feedback their concerns and any issues and informed us that they could do so freely. Staff received regular supervisions and benefited from these. One staff member said, “They are very helpful. They help you to get feedback on how you are doing.” Another staff member said, “I really do feel respected.” Staff were provided with support should they find themselves struggling in their role. The registered manager prioritised the wellbeing of staff. They said, “We take mental health seriously. We have a mental health counsellor in place in case there is need. It's always good to have someone to speak to. This is a free service. We make sure there is an opportunity to talk. We give them MH awareness training but also to support them. We offer free opportunities to develop. Staff were supported by a lone working policy that detailed health and safety considerations for those who must work on their own, usually for long periods, and as a result are exposed to increased risks to their personal safety. People were supported by staff who felt valued by their leaders, who recognised the diversity of the workforce. The registered manager described supporting some carers, who originated from Uganda, with flexible working to celebrate their national day, should they wish to. One staff member said, “They help with settling in and how to handle life here.” The registered manager said, “We have a mixture of religious backgrounds amongst staff. If someone request time off for religious reasons, we make sure we are flexible and empower.”