- Homecare service
Forget Me Not Caring Limited
Report from 11 January 2024 assessment
Contents
Ratings
Our view of the service
Forget Me Not Caring Limited is a domiciliary care agency providing personal care to autistic people and people with a learning disability living in supported living settings. At the time of our assessment there were 58 people using the service. We visited the service's office on the 25 and 29 January 2024 and visited people in their supported living settings on the 30 January and 1 February 2024. This is a specialist service used by autistic people and people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At our last inspection we identified breaches in relation to the management of medicines, risks to people's safety, safeguarding, dignity and respect, and good governance. During this assessment we looked at a number of quality statements under the key questions of safe, effective, caring, responsive and well led. We found the provider had made significant improvements since the last inspection. However, their systems for monitoring the safety and quality of the service were not yet fully embedded and working effectively. The provider was was no longer in breach of regulations 12 (safe care and treatment), 13 (safeguarding) or 10 (dignity and respect). The provider remained in breach of regulation 17 (good governance).
People's experience of this service
People told us they were generally happy living in the services. One person said, “I really am very happy living here,” and another person told us, “I like living here, I get on with housemates and I’m happy to stay here.” Right Support People were supported to make decisions and have choice and control in how they received their care and support. People had personalised care plans in place which provided information about what was important to them. Staff supported people with their medicines in a way that promoted their independence. Staff supported people to play an active role in maintaining their own health and wellbeing. People were supported by staff who had been recruited safely, with the appropriate employment checks completed. Right Care People’s risks assessments were not always up to date and this meant they did not always accurately reflect risks to people’s health and safety. People were supported with their diet and nutritional needs. However, the provider had not always ensured effective monitoring was in place to identify any concerns promptly. The provider had not always ensured staff developed their skills effectively to provide consistent, good quality care to people. People were protected from the risk of poor care and abuse. People’s care promoted their independence and human rights. Right Culture The culture of the service had improved and leaders and care staff understood their role in making sure people were always put first. The provider systems for evaluating the quality and safety of people’s were not fully embedded. This meant concerns were not always identified and addressed promptly to improve people’s care. The provider was not always able to evidence planning and consideration of the longer-term aspirations of each person and there was no clear pathway to supporting people to achieve their future goals.