A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?We spoke with six people who used the service and with five staff. We looked at various documents and files, including three care plans and three staff files. We were able to speak with three visitors, who were all relatives of the people living at Salisbury House Residential Home.
Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.
If you want to see the evidence that supports our summary please read the full report.
This is a summary of what we found.
Is the service safe?
We found that the provider had suitable monitoring in place to ensure that the premises were maintained to a good standard and providing the people who lived there a safe environment to live in.
We saw that regular reviews were taking place to check that people were receiving appropriate care and support.
We found that staff recruitment was robust to check that staff were suitable to work with vulnerable adults. Staff also received regular training to ensure they were equipped with appropriate skills and knowledge to do the work they were employed for.
People who lived in the home told us that they felt safe. One relative told us she had peace of mind that her mum was safe when leaving her mother at the home.
Is the service effective?
We saw from care records that other care professionals, for example doctors, opticians, district nurses and dietetic services were involved with the health and welfare of people living in the home.
We spoke with three relatives visiting the home on the day and they told us that they were more than satisfied with the care for their relative and involvement they had with planning their care.
Visitors told us that they could come at any time of the day and they were always made to feel welcome.
We spoke with staff who demonstrated a good knowledge of individuals' needs.
Is the service caring?
We observed staff and saw that they spoke with people with compassion and good humour. The atmosphere in the home was very relaxed and people were supported at their own pace.
We saw that people expressed their preferences in what to eat and drink, where they wished to sit and which activities they wished to be involved with.
Relatives told us that they felt that staff were caring.
Is the service responsive?
Relatives told us that they knew how to complain if the need arose but did not feel that this was necessary as any concerns they had raised had been dealt with straight away.
Two people living in the home told us that they were involved in meetings with the provider so they could give their opinion and make suggestions of any improvements needed. They confirmed that they felt their suggestions were acted on.
People living in the home told us that they had lots of activities to keep them occupied. We observed on the day of our visit a number of activities were being carried on, there was an organist playing and creating a sing-along in the lounge, and board games and a quiz in the dining area. We saw that all activities were well attended.
Is the service well-led?
Staff had a good understanding of the values expected by the provider and manager.
There were good auditing processes in place to ensure that people received appropriate care and that staff were supported and supervised.
Quality assurance systems have been established to continuously monitor and develop the quality within the service.