18 January 2013
During a routine inspection
We observed that patients' privacy and dignity was respected. The provider had a commitment to eliminating mixed-sex accommodation to maximise patients' privacy and dignity. We saw gender specific cubicles with clear labels; male/female for example. The superintendent radiographer explained to us, 'Patients who have changed into a gown are asked to sit in the waiting area one at a time to maintain privacy.'
The premises were well maintained and appeared clean and tidy. Patients confirmed that staff demonstrated good hygiene practices, some of which we had observed when we arrived. Patients, staff and others were protected from the risk of unsafe or unsuitable premises because appropriate risk assessments of equipment and premises had been completed.
The provider had systems to monitor the quality of the service, some of which we saw had been utilised to produce service improvement plans.