Background to this inspection
Updated
11 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on Friday 21 January 2021 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
11 February 2022
About the service:
Bridgewood Mews is a 22-bedded purpose-built property and provides nursing care and support for younger adults with complex physical and mental health needs. At the time of our inspection there were 20 people using the service
People’s experience of using this service:
¿ People felt safe at the home which they said was well-staffed. They had personalised care plans and chose how they wanted staff to meet their individual needs.
¿ Staff supported people with their cultural needs, including those relating to language, ethnicity and religion.
¿ Staff had additional training to ensure they understood the complex needs of some of the people using the service. They met people’s healthcare needs in conjunction with external specialists.
¿ People had plenty to eat and drink. They were offered food from different cultures including Asian, Caribbean, and English and chose what they liked.
¿ The home was purpose built and all areas were accessible to people with limited mobility. It was clean, tidy and fresh throughout. Improvements to the decoration were ongoing.
¿ The staff were kind and respectful. They knew people well and understood what was important to them.
¿ Members of the staff team used Sign Language and people had the support of external communication specialists to ensure their voices were heard.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
¿ People led active lives and staff supported them to take part in a wide range of one-to-one and group activities.
¿ The staff worked as a team, supporting each other, and ensuring they were there for people, regardless of their specific roles at the home.
¿ People had the opportunity to provide feedback on the home at one-to-one and group meetings, and through the service users council and the provider’s regular quality surveys.
¿ The provider and managers carried out audits of all aspects of the service to ensure it was running well and providing people with safe, high-quality care and support.
Rating at last inspection
At the last inspection we rated this service Good (report published on 8 September 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.