Archived: Russley Lodge

Updated 19 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection that was completed by one inspector.

This inspection took place on 14 June 2017 and was unannounced.

We reviewed information we held about the service. We looked at our own system to see if we had received any concerns or compliments about the provider. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law.

We asked the local authority and Healthwatch for any information they had which would aid our inspection. We used this information as part of our planning.

We spoke with five people receiving support, three staff members, the registered manager, the director and one volunteer.

We looked at the care and support plans for two people including assessments of risk and guidance for the use of medicines. We looked at records of incidents and accidents, quality checks and details of service user satisfaction surveys. In addition, we confirmed the recruitment details of two staff members.

Updated 19 July 2017

Russley Lodge provides accommodation and personal care for up to a maximum of 17 people. At this inspection 17 people were living there.

At the last inspection the service was rated good. At this inspection we found the service remained good.

People continued to remain safe as staff knew how to recognise and respond to concerns of ill-treatment and abuse. There were enough staff to support people to meet their needs. The provider followed safe recruitment procedures when employing new staff members. People had their medicines when they needed them and were assisted by trained and competent staff.

People were assisted by a staff team who had the skills and training to effectively support them. They continued to receive care that was effective and personalised to their individual needs and preferences.

People were supported to have choice and control over their lives. They were assisted by staff in the least restrictive way possible. Staff were aware of current guidance which informed their practice and people’s rights were protected by the staff who supported them.

People received support that continued to be caring and respectful.

People’s privacy and dignity was respected by those providing assistance. People were supported at times of upset and distress.

People had care and support plans that continued to reflect their personal needs and preferences. When changes occurred in people’s personal and medical circumstances, these plans were reviewed to reflect the changes.

Staff members knew people’s likes and dislikes and supported them in the manner they preferred. People and their relatives were encouraged to raise any concerns or complaints. The provider had systems in place to address any issues raised with them.

Russley Lodge continued to be well-led by a management team that people and staff found approachable and supportive. People were involved in decisions about their care and support and their suggestions were valued by the provider.

Staff members felt valued as employees and their opinions and ideas were listened to by the provider. The provider had systems in place to monitor the quality of service they provided and where necessary made changes to drive improvements.

Further information is in the detailed findings below.