2 October 2013
During a routine inspection
People told us 'You'll never get a better manager. You'll not get better carers. This is the God's honest truth,' 'They are all wonderful in here,' 'You get good grub,' 'It's alright, I'm happy living here,' 'You can choose to get up when you want and go to bed when you want,' 'They are all wonderful here,' and 'The food is very good.'
However, despite these positive comments we found peoples' care and welfare needs were not planned in a way which ensured people's their safety and welfare. This was because for some people with complex health and social care needs there were no assessments or risk management plans in place to guide staff and to ensure people's safety.
Although staff told us they felt supported we found staff had not been provided with the training they needed to meet the diverse health and social care needs of the people in their care. We also found there were not enough staff on duty to safely meet the care and welfare needs of people living in the home.
We found the provider had an adequate system to monitor the quality of service provided. There was also an effective complaints procedure in place so people knew their views would be listened to.