31 May 2013
During a routine inspection
As we were only able to speak to one person using the service we gathered evidence of people's experiences by reviewing comment cards and the complaints log. We found people had made positive comments about the service. One person described it as 'understanding' and 'informative'. Another person commented, "I found your service to be of great help to me in every way and I would recommend it to anyone who needed help".
We also interviewed five staff, including the registered manager. Staff were aware of each person's needs and how to work effectively with people using the service. Before people received any care or treatment staff asked for their consent and the provider acted in accordance with their wishes.
There were enough qualified, skilled and experienced staff to meet people's needs.
There was an effective complaints system available.
People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.