22 August 2013
During a routine inspection
Care records showed that people had had their needs assessed and their care planned taking into account their past experiences, life history, likes and dislikes. Appropriate agencies, such as health services and social services were involved in the care planning process and regular reviews of care were seen to have taken place.
We saw that records about care, treatment and support were clear, factual and accurate and maintained the dignity and confidentiality of the people who use services.