18 December 2019
During a routine inspection
Bluebird Care (Reigate) provides care to people that live in their own homes. Services are provided to older people, people with mental health needs, physical and learning disabilities and sensory impairment. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 63 people receiving personal care at the time of our inspection.
People’s experience of using this service and what we found
People told us they had not had a missed call and we found that there were appropriate numbers of staff to cover the calls. Risks associated with people’s care was managed well that included good infection control and the management of medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received appropriate training in relation to their role and were encouraged to progress. People told us that they were supported with all healthcare needs and we confirmed this from records.
People and relatives told us that staff were kind, caring and respectful towards them. We saw examples of this during our home visits. People were supported and encouraged to remain as independent as possible and were involved in decisions around their care. Care plans were planned around people’s needs and staff were provided with sufficient guidance in relation to the this. Staff were knowledgeable about the needs of people and their backgrounds.
There was a comprehensive system in place to assess the quality of care provided. People and relatives knew how to complain and were confident that complaints would be listened to and addressed. People, relatives and staff thought the leadership of the service was robust and effective.
Rating at last inspection
At the last inspection the service was rated Good (the report was published on the 4 February 2017).
Why we inspected
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner