- Independent mental health service
Waterloo Manor Independent Hospital
Report from 27 January 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment 14th May to 4th June 2024. Waterloo Manor Independent Hospital is an independent hospital for up to 56 women who have a mental illness and/or personality disorder. Some of the women may have a learning disability in addition to a mental illness. Most patients are detained under the Mental Health Act 1983. Some patients within the rehabilitation service are there voluntarily. There were 25 forensic/low secure beds across two wards: • Cedar - 12 bed low secure ward primarily for women with a diagnosis of personality disorder • Maple - 13 bed low secure ward primarily for women with a mental illness. There were 22 rehabilitation beds across two wards: • Larch – 8 bed high-dependency rehabilitation ward primarily for women with a diagnosis of personality disorder • Hazel – 14 bed locked rehabilitation ward for patients with a diagnosis of personality disorder and/or mental illness. There are a further 9 beds that offer less restrictions and semi-independent living: • Lilac – 5 beds • Holly – 4 beds (annexed to Hazel ward) Waterloo Manor Independent Hospital has been registered with the Care Quality Commission since 2011. It is provided by Waterloo Manor Limited, which are part of the Inmind Healthcare Group. The service had a registered manager at the time of our assessment. The service was last inspected by the Care Quality Commission in March 2022. It was rated as requires improvement overall, and for each service. There were five breaches of regulation in the forensic service and three breaches of regulation in the rehabilitation service. These breaches had all been met. However, at this assessment we found the rehabilitation service was in breach of regulations in relation to person centred care.