- Dentist
The Centre
Report from 18 June 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 17 January 2025. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The Centre is known as West London Orthodontist Cosmetic Dental Studios. The practice is in the London Borough of Hammersmith and Fulham and provides private dental care and orthodontic treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with the principal orthodontist, 1 dental nurse, and the compliance consultant.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included: “I finally have a beautiful smile, straight teeth that I have always dreamed of”, “The entire team made me feel welcomed and well cared for”, “Clean, efficient, organised, kind, friendly, accommodating”, “The environment is safe, clean and friendly”. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.